We are a UK registered charity, do we qualify for a NowDonate™ account?
Yes, NowDonate™ is available to UK registered charities that have a valid charity number issued to them by the Charity Commission, OSCR or Northern Ireland Charity Commission.
How long does it take to activate our account?
Most applications will be active the same day. However, there are times where we need to run extra checks which can take up to 3 working days.
Are there any hidden charges or fees?
No, NowDonate™ is completely free.
We do offer charities the ability to connect their account to some authorised apps and payment providers such as Sage, HMRC, Salesforce and more. These may incur a cost from those providers should the charity choose to use these services. We never take any commission from the charity or the provider, our service is 100% free.
Are my donations safe?
Your donations are 100% safe, all donations are processed through PCI-certified auditors who are certified to PCI Service Provider Level 1. This is the most stringent level of certification available. The donated money goes instantly and directly to you, we do not hold or handle any money.
When do we receive Gift aid?
You can claim your gift aid anytime you wish, and as many times you like, there are no limits. The gift aid claim is made through the Donation Manager RedCloud™ system connecting directly with HMRC’s systems and the money is paid directly to your charity by HMRC.
What data can we access regarding the donor?
You have access to all the data we hold regarding your donors.
What payment methods are available through NowDonate™?
The current payment methods available are:
- Visa
- Delta
- Electron
- MasterCard
- Eurocard
- Maestro
- American Express
- PayPal
- Direct Debit
Can we use NowDonate™ to sell tickets or products?
Yes, NowDonate™ is extremely powerful and includes an advanced API for you to integrate within your website.
Can we send a personalised thank you?
Yes
Can we use NowDonate™ through social media?
Yes, you can there are various tools such as a facebook app that enable you to take donations via social media.
How will you transfer donations to us?
The donation goes instantly and directly to your charity as soon as the donor makes the donation. We do not handle any money.
When do we receive donations made through NowDonate™?
Instantly as soon as the donor makes the donation.
Some of our donors are overseas can they still donate via NowDonate™?
Yes, you can take donations from any country in the world.
What currencies can I take donations in?
With NowDonate™ you are able to accept 135 different currencies from your donors.
- AED: United Arab Emirates Dirham
- AFN: Afghan Afghani*
- ALL: Albanian Lek
- AMD: Armenian Dram
- ANG: Netherlands Antillean Gulden
- AOA: Angolan Kwanza*
- ARS: Argentine Peso*
- AUD: Australian Dollar†
- AWG: Aruban Florin
- AZN: Azerbaijani Manat
- BAM: Bosnia & Herzegovina Convertible Mark
- BBD: Barbadian Dollar
- BDT: Bangladeshi Taka
- BGN: Bulgarian Lev
- BIF: Burundian Franc
- BMD: Bermudian Dollar
- BND: Brunei Dollar
- BOB: Bolivian Boliviano*
- BRL: Brazilian Real*
- BSD: Bahamian Dollar
- BWP: Botswana Pula
- BZD: Belize Dollar
- CAD: Canadian Dollar †
- CDF: Congolese Franc
- CHF: Swiss Franc†
- CLP: Chilean Peso*
- CNY: Chinese Renminbi Yuan
- COP: Colombian Peso*
- CRC: Costa Rican Colón*
- CVE: Cape Verdean Escudo*
- CZK: Czech Koruna*†
- DJF: Djiboutian Franc*
- DKK: Danish Krone†
- DOP: Dominican Peso
- DZD: Algerian Dinar
- EGP: Egyptian Pound
- ETB: Ethiopian Birr
- EUR: Euro†
- FJD: Fijian Dollar
- FKP: Falkland Islands Pound*
- GBP: British Pound†
- GEL: Georgian Lari
- GIP: Gibraltar Pound
- GMD: Gambian Dalasi
- GNF: Guinean Franc*
- GTQ: Guatemalan Quetzal*
- GYD: Guyanese Dollar
- HKD: Hong Kong Dollar†
- HNL: Honduran Lempira*
- HRK: Croatian Kuna
- HTG: Haitian Gourde
- HUF: Hungarian Forint*†
- IDR: Indonesian Rupiah
- ILS: Israeli New Sheqel†
- INR: Indian Rupee*
- ISK: Icelandic Króna
- JMD: Jamaican Dollar
- JPY: Japanese Yen†
- KES: Kenyan Shilling
- KGS: Kyrgyzstani Som
- KHR: Cambodian Riel
- KMF: Comorian Franc
- KRW: South Korean Won
- KYD: Cayman Islands Dollar
- KZT: Kazakhstani Tenge
- LAK: Lao Kip*
- LBP: Lebanese Pound
- LKR: Sri Lankan Rupee
- LRD: Liberian Dollar
- LSL: Lesotho Loti
- MAD: Moroccan Dirham
- MDL: Moldovan Leu
- MGA: Malagasy Ariary
- MKD: Macedonian Denar
- MNT: Mongolian Tögrög
- MOP: Macanese Pataca
- MRO: Mauritanian Ouguiya
- MUR: Mauritian Rupee*
- MVR: Maldivian Rufiyaa
- MWK: Malawian Kwacha
- MXN: Mexican Peso*†
- MYR: Malaysian Ringgit
- MZN: Mozambican Metical
- NAD: Namibian Dollar
- NGN: Nigerian Naira
- NIO: Nicaraguan Córdoba*
- NOK: Norwegian Krone†
- NPR: Nepalese Rupee
- NZD: New Zealand Dollar†
- PAB: Panamanian Balboa*
- PEN: Peruvian Nuevo Sol*
- PGK: Papua New Guinean Kina
- PHP: Philippine Peso†
- PKR: Pakistani Rupee
- PLN: Polish Złoty†
- PYG: Paraguayan Guaraní*
- QAR: Qatari Riyal
- RON: Romanian Leu
- RSD: Serbian Dinar
- RUB: Russian Ruble†
- RWF: Rwandan Franc
- SAR: Saudi Riyal
- SBD: Solomon Islands Dollar
- SCR: Seychellois Rupee
- SEK: Swedish Krona†
- SGD: Singapore Dollar†
- SHP: Saint Helenian Pound*
- SLL: Sierra Leonean Leone
- SOS: Somali Shilling
- SRD: Surinamese Dollar*
- STD: São Tomé and Príncipe Dobra
- SVC: Salvadoran Colón*
- SZL: Swazi Lilangeni
- THB: Thai Baht
- TJS: Tajikistani Somoni
- TOP: Tongan Paʻanga
- TRY: Turkish Lira
- TTD: Trinidad and Tobago Dollar
- TWD: New Taiwan Dollar†
- TZS: Tanzanian Shilling
- UAH: Ukrainian Hryvnia
- UGX: Ugandan Shilling
- USD: United States Dollar†
- UYU: Uruguayan Peso*
- UZS: Uzbekistani Som
- VND: Vietnamese Đồng
- VUV: Vanuatu Vatu
- WST: Samoan Tala
- XAF: Central African Cfa Franc
- XCD: East Caribbean Dollar
- XOF: West African Cfa Franc*
- XPF: Cfp Franc*
- YER: Yemeni Rial
- ZAR: South African Rand
- ZMW: Zambian Kwacha
(*) Unsupported on American Express
† Supported by PayPal
How will my data be used?
The data you provide will only be used to enable the use of our systems. We will not use your information for purposes that are not clear when you provide your details, and we will not disclose it outside Raise Your Profile Ltd without your consent for example donor details provided to HMRC to enable the charity to claim Gift Aid.
How are you funded?
The development and maintenance of the systems is funded through amazing corporate sponsors and philanthropists.
Which large charity’s use your system?
We have a policy of 100% fairness to all charity’s registered with us and as such we never highlight or name one charity over another. We currently have over 10,000 charities using our systems with income ranging from £5000 to £370,000,000.
Do you offer support?
Yes we offer high end support via email as well as live online support, please contact support@raiseyourprofile.com with any queries, feedback or suggestions.
What is your support response time?
We have an average support response time of 1 hour between 9am – 5pm Monday to Friday, however any urgent enquiries are dealt with quickly outside of office hours.